We state that our size guide is quite accurate, but if you’re in doubt, please contact our team.

All our products come with free Express or Registered Post shipping, subject to the purchase value.

The Empório Aragão collection is a limited-edition, created exclusively for you from the date of purchase. Printed, cut, and finished by hand with utmost high quality and accuracy, the dedicated production time for your specific item typically ranges from 15 to 17 calendar days. Therefore, delivery times vary from 3 to 7 business days, depending on the final destination - European territory / Non-European territory. You should expect to receive your order within 20 to 30 calendar days. Free Express Shipping is always available for orders above 800€.Please take our production times into account before finalizing your purchase, as we cannot shorten the production time for urgent requests.

Yes.

In the event your product is damaged or defective, please send us an email to emporioaragao@gmail.com, entitled “Return Request,” within fourteen (14) days of delivery and you must provide reasonable proof to us of such damage or defect.

Empório Aragão will promptly review your correspondence to determine whether such damage or defect warrants a refund. We will inform you of our decision to approve or deny your request with an explanation of our decision.

Yes, Send us an email with the order number to request the gift-wrapping or write it in the order description/notes at the time of purchase.

A credit card can be blocked for several reasons:

• Buy something in a different location to your home area
• Purchase an expensive item

Banks may also automatically block your payment as it is being used in a different country. If you have had problems with your card, you can contact us using the contact form in our chat. Please provide your name and we will send you a payment link option.

Our team is always available via our contact form button, with a response time of one to two business days.